Privacy Policy
Last updated: October 4, 2026
SeekForHelp has two apps: one for clients who need help at home, and one for the pros who do the work. Each collects different information. Read the part that applies to you.
For clients
SeekForHelp app · Privacy Policy
This policy explains what personal information SeekForHelp collects when you use the client app, how we use it and the choices you have.
1. Information we collect
• Account details: mobile number, name, email address and date of birth. • Addresses you save or add to a job. • Job details: descriptions, answers to job questions, photos and urgency. • Messages, quotes and reviews exchanged with pros. • Device information: push notification token, app version, crash reports and usage events.
2. How we use it
We use your information to create and secure your account, match your job with suitable pros nearby, deliver messages and notifications, provide support, prevent fraud and abuse, and improve the app. We do not sell your personal information.
3. What pros can see
Before you hire, pros invited to your job see its description, photos and your district only. Your exact address and contact details are shared only with the pro you hire.
4. Service providers
We rely on trusted providers to run the service: cloud hosting and file storage, SMS delivery of sign-in codes, email, push notifications, AI services that help structure your job description, crash reporting (Sentry) and product analytics (PostHog). They process information only on our behalf and under appropriate safeguards. Some of them may store data outside your province or country.
5. Retention
We keep your information for as long as your account is active. When you delete your account, we deactivate it and remove or anonymise your personal information, except for job and transaction records we must keep for legal, tax or dispute purposes.
6. Your choices and rights
You can view and update your profile and addresses in the app, choose your notification settings, and delete your account under Profile › Help & Support. You can also ask us for access to, correction of or deletion of your personal information by emailing us.
7. Security
We use encryption in transit, access controls and other safeguards to protect your information. No system is completely secure, so please keep your phone and sign-in codes safe.
8. Children
The app is not intended for anyone under 18, and we do not knowingly collect information from children.
9. Changes
We may update this policy. If the changes are significant, we will tell you in the app before they take effect.
For pros
SeekForHelp Pro app · Privacy Policy
This policy explains what personal information SeekForHelp collects when you use the Pro app, how we use it and the choices you have.
1. Information we collect
• Account details: mobile number, name, email address and date of birth. • Profile: photo, bio, years of experience, services, service areas, languages and availability. • Licences and insurance: licence details, insurance provider, policy number, coverage, expiry dates and photos of your documents. • Jobs, quotes, messages and reviews exchanged with clients. • Credits: purchase and transaction history. Card payments are handled by our payment provider; we do not store your full card number. • Device information: push notification token, app version, crash reports and usage events.
2. How we use it
We use your information to create and secure your account, verify your licences and insurance, match you with suitable jobs, show your profile to clients, process credit purchases and credit returns, deliver messages and notifications, provide support, prevent fraud and abuse, and improve the app. We do not sell your personal information.
3. What clients can see
Clients see your name, photo, bio, years of experience, languages, completed jobs, the date you joined, ratings and reviews, and the names and issuers of your licences with whether we have verified them and your insurance. We do not show clients your date of birth, policy numbers or the documents you upload.
4. Your device calendar
If you allow it, the app adds your scheduled jobs to a calendar on your device. That calendar stays on your device; we do not read or upload your other calendar events.
5. Service providers
We rely on trusted providers to run the service: cloud hosting and file storage, SMS delivery of sign-in codes, email, push notifications, payment processing (Stripe), AI services that help you prepare quotes, crash reporting (Sentry) and product analytics (PostHog). They process information only on our behalf and under appropriate safeguards. Some of them may store data outside your province or country.
6. Retention
We keep your information for as long as your account is active. When you delete your account, we deactivate it and remove or anonymise your personal information, except for job, credit and transaction records we must keep for legal, tax or dispute purposes.
7. Your choices and rights
You can view and update your profile, services, areas and availability in the app, and choose your notification settings. You can also ask us for access to, correction of or deletion of your personal information by emailing us.
8. Security
We use encryption in transit, access controls and other safeguards to protect your information. No system is completely secure, so please keep your phone and sign-in codes safe.
9. Changes
We may update this policy. If the changes are significant, we will tell you in the app before they take effect.
Questions? Email us atsupport@seekforhelp.com.