- Plumbing & Drain
- Home Repairs
- Installation & Setup
Toilet Repair & Replacement
Toilet running non-stop, handle not working, water pooling near the base, or want a new toilet? Your plumber checks the fixture and its connections and, depending on what they find, repairs compatible parts, reseals the base, repairs an accessible flange, or replaces the toilet in its existing location. Wall-hung, pressure-assisted, smart and upflush/macerating toilets are also assessed based on the model and the access space available for servicing.
- Service area
- Vancouver, Burnaby and Richmond
Common issues
Water keeps running or the flush is weak
Your plumber checks the water inlet, flush seal and operating parts to find what needs to be fixed.
Loose handle or toilet seat
Your plumber checks the parts and where they are fastened, then adjusts them or replaces them with compatible parts as needed.
Leaking or rocking at the base
Your plumber checks the seal, the fastening and the floor; replacing the seal may not solve damage to the flange or the support underneath.
Problems with a specialty system
Share the model information you can see on a wall-hung/concealed-tank, pressure-assisted, smart or upflush toilet; parts and repair methods may not be the same as for a regular toilet.
Replacing your toilet in the same location
Your plumber first checks whether the new toilet's dimensions, the rough-in, the water supply connection and the space for moving it in are suitable.
What the pro will do
- 1
Your plumber gets details on the problem, the model, photos, the number of toilets, who supplies the materials and whether the old toilet needs to be disposed of, and confirms any known leaks, cracked porcelain, water shut-off restrictions, or arrangements for coordinating with a shared water shut-off.
- 2
They check the parts, connections, fastening and fit, explain the repair, reseal or replacement option, the scope of work and the cost, and start only after confirming with you.
- 3
They repair, reseal or replace within the agreed scope. Any additional connection work, shut-off valve work or coordination with a shared water shut-off that falls within the scope must first be confirmed with you, including what it involves and the cost; work outside the scope, such as operating shared facilities or repairing floors, pipe sections or structure, must be arranged separately.
- 4
They check the water inlet, the flush, visible connections for leaks and whether the base is stable, clean up the work area, and explain how to use and care for the toilet.
Good to know
Send photos and check the model first
Take photos of the toilet, tank, base and exposed connections where it is safe to do so; before buying a new toilet or parts, have your plumber check that they will fit. You don't need to take anything apart yourself.
Leave room for moving and working
Move bath mats and personal items out of the way; large porcelain pieces crack easily and can cause injury, so don't try to move them on your own.
Stop using it if there is an obvious leak or cracked porcelain
If the porcelain is cracked, the floor feels soft, the toilet is loose, water keeps leaking or sewage backs up, stop using it and arrange an inspection as soon as possible.
Clean according to the product instructions
Don't mix cleaning products or tighten porcelain parts with extra force yourself; before using tank cleaning products, check the parts manufacturer's instructions.
Check the model of a pressure-assisted system first
Some specific older Flushmate systems are subject to recalls; your plumber checks the label and the affected batches, and if your unit is affected, follows the official instructions to stop using and deal with it. Don't take the pressure vessel apart yourself.
Confirm how the old toilet will be disposed of
If you need your plumber to take it away, confirm the transport, the drop-off location and the cost first; disposal requirements may differ between areas and receiving facilities.
Local tips
Don't flush wet wipes like toilet paper
Metro Vancouver recommends putting wet wipes in the garbage; even wipes labelled "flushable" can still affect the sewer system.
Water savings vary by household
Metro Vancouver's water conservation planning lists toilets as a household indoor water use. How much water a water-efficient model actually saves depends on the product and how much it is used; whether it lowers your bill also depends on how the property is billed.
This service covers repairs to accessible parts of residential toilets, resealing the base, localized repair of accessible flanges, compatible like-for-like replacement in the same location and water supply connections directly related to the work, including wall-hung/concealed, pressure-assisted, smart/bidet and upflush systems that can be handled depending on the model. Normal operation using the original plug or batteries can be accommodated. It does not include drain clearing, adding or relocating toilets, work on fixed, concealed or shared piping, opening walls to alter in-wall carriers, repairs to pipe sections, floors or structure, internal electrical repairs, changes to the power supply, septic or wastewater treatment systems, or specialized work on non-exempt regulated pressure vessels. Testing on the day only reflects the conditions visible at the time and cannot guarantee that all hidden damage or downstream drainage problems have been resolved.
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